If you are a guest or a FitPLUS customer, the following applies:
• If you no longer want the goods or ordered wrong item(s), you have 14 days to return them to us. If the item(s) are received back within this timeframe and in its original condition, unopened, unused and in a resellable condition we will refund the product value in full. If we arrange return carriage, then a collection fee will be deducted from your refund.
• If the item(s) is received back after this timeframe and in its original condition, unopened, unused and in a resellable condition, we will refund the product value less a 10% restocking fee. If we arrange return carriage, this collection fee will be deducted from your final refund. If goods arrive back damaged or unsellable we reserve the right to increase the restocking fee.
• If the item(s) arrives to you damaged or you have received incorrect item(s) (proof will be required), you have 14 days to inform us. We will then arrange a collection & send replacement if required or provide a full refund if you do not want the replacement item(s).
If you are a Commercial customer, the following applies:
• If you no longer want the goods or ordered the wrong item(s), you can return it to us within 14 days. If the item(s) are received back within this timeframe and in its original condition, unopened, unused and in a resellable condition, we will refund the product value less a 10% restocking fee. If we arrange return carriage, this collection fee will be deducted from your final refund. If goods arrive back damaged or unsellable we reserve the right to increase the restocking fee.
• If the item(s) arrives to you damaged or you have received incorrect item(s) (proof will be required), you have 48 hours inform us. We will then arrange a collection & send replacement if required or provide a full refund if you do not want the replacement item(s).
