Delivery

1. What are my delivery options?

   The Physical Company website will only calculate delivery charges for UK Mainland addresses using our regular delivery service. For all Highland, Island and overseas deliveries we will contact you about a bespoke delivery charge once an order has been placed. Alternatively, you can speak with our sales team with your specific details. For express services, timed or weekend deliveries additional charges will apply, please contact our sales team on 01494 769 222 for more information.

   We have three delivery options available:

   Item Weight	Standard	Express	Saturday
   Light Items 0-2kg	£3.99	£6.99	£19.99
   Heavy Items 2-100kg	£7.99	£14.99	---
   Heavy 100kg+ and Oversized Items	£14.99	---	---

    

   Standard FREE delivery is available on all orders over £199.00 inc VAT. GB mainland orders only.

   All delivery values are inc. VAT and based on products only.

   Please Note: Express Delivery is for working day only. With Express delivery, we aim to deliver on the next working day, however this can be longer in very busy periods.  Express delivery is usually delivered twice as fast as standard delivery.  If you are ordering on a Friday and wish to receive your item on a Saturday, please select the Saturday option at checkout.

   We will contact you regarding additional charges for the following areas: Channel Islands, Isle of Man, Isle of Scilly, Isle of Wight, Northern Ireland and Post Codes - HS, IV, KW, ZE and KA27-28, PA20-88, PH19-44, PH49-50, all overseas deliveries.

   All orders weighing over 100kgs will be dispatched via our palletised delivery service. Please allow 2-3 working days for this service (longer in very busy times). If required our pallet carrier will contact you so that the delivery can be booked in*, please specify this in the order comments. Please note this is a kerbside delivery. The driver is not insured to assist in the unloading of the pallet.

   If you specify a location where the delivery can be left unsigned for then this is done so at your own risk, claims for loss or damages will not be entertained.

   *Please note it is not possible to book in deliveries using our standard delivery service.

   Installation is available on all CV machinery, Resistance Machines, Studio Storage equipment and Functional Training Rigs. Please ask our team for details on how to book this in.

    

   All delivery values are inc. VAT and based on products only.

    

   Please Note: Express Delivery is for working day only. With Express delivery, we aim to deliver on the next working day, however this can be longer in very busy periods. Express delivery is usually delivered twice as fast as standard delivery. If you are ordering on a Friday and wish to receive your item on a Saturday, please select the Saturday option at checkout.

2. How long does delivery take?

   Delivery times will vary depending on the delivery options you choose.

    

   Standard Delivery – For any item delivery will take up to 3 - 6 working days from the item being purchased to being delivered. Orders weighing over 100kg will be palletised and delivered to the kerbside, please also allow 3 - 6 working days for this service.

    

   Express Delivery Service – If you choose Express Delivery Service and providing the purchase is made before midday on a working day, your item will be with you between 2 - 3 working days. Please note oversized items and orders weighing over 100kg are not available on an Express Delivery Service.

    

   Saturday – Saturday Delivery Service is not currently available to the due to extreme demand for our goods and services.

3. How does next day delivery work?
   Providing the purchase is made before midday, Monday to Friday, your item will be with you on the next working day. With the calendar feature, you may also choose a specific working day you would like your order to be delivered on. Please note oversized items and orders weighing over 100kg are not available on a Next Day service. Orders placed on Saturday and Sunday are not subject to next day delivery.
4. Why is my order late?

   We always aim to have your order dispatched and delivered within the promised delivery times for items that are stocked at our warehouse, however, unforeseen factors can cause delays.

   Below are some reasons as to why your delivery may be late:

   • Your order was packed in more than one parcel and in exceptional circumstances your order may have been split by our couriers and could arrive in different vans across different dates.
   • If you order was done as a pro forma invoice it may be that we have not received payment from your accounts department.
   • Your order was placed during a UK Public Holiday when Physical Company operates on a lowered capacity.
   • Your order contains items that are made to order, the lead time on these items are detailed in the product description online.
   • There were unforeseeable circumstances beyond our control.
5. How do I check my order or delivery status?

   If you’re interested in tracking the progress of your order, you can do so through our website so long as you are a registered on our website. Please login to your account and select the My Orders / View Orders. You will be shown at what stage your order currently is. If you placed your order as a guest, or made the order over the phone with our team please contact them on 01494 769 222 or email sales@physicalcompany.co.uk for more information.

6. How long after receiving my confirmation email will I be able to track my order?
   We aim to have your order picked, packed and delivered as soon as possible. You will be able to check your order status instantly after receiving your order confirmation email. Updates are made at various points through the dispatch process, from picking and packing to being with our delivery partners. Tracking links are available as soon as our delivery partners have collected your goods. So please leave 24 hours after receiving your confirmation email before attempting to track your order. If you’re looking to track your order, please read the ‘How do I check my order or delivery status?’ FAQ above.
7. What should I do if I receive the wrong product?

   In the unexpected event you have received the wrong product, please contact our customer service team on 01494 769 222 or email sales@physicalcompany.co.uk. One of our customer service representatives will organise collection for the wrong item, while having the correct item dispatched to you as soon as possible.

8. What do I do if an item is missing from my order?

   If an item is missing from your order it could be that your goods are coming from different locations and will arrive to you at different time. If the second part of your order has not arrived after 48 hours of receiving the first, please contact one of our customer service representatives on 01494 769 222 or email sales@physicalcompany.co.uk. Our representative will be able to locate your missing item and have it or a replacement item sent out to you asap.

9. Are some locations excluded from delivery?
   We deliver across mainland UK, Europe and overseas. However, there will be additional charges outside of our standard services for deliveries made outside of the UK mainland as well as the Scottish Highlands, Channel Islands, Orkney Islands, Isle of Mann, Northern Ireland and Ireland. We do not deliver to Nigeria, Canada or USA. If you’re looking for more information on delivery costs, availability, and locations excluded please contact one of our customer service team on 01494 769 222.
10. How will I know if my order has been dispatched?
    Once your order has been dispatched you will receive an email informing you that your order is out for delivery. Until that time our team will be processing your order. If there are any problems with your order we will contact you before your order is dispatched. Alternatively, if you are looking to track what stage your order is at please read the ‘How do I check my order or delivery status?’ FAQ above.
11. What happens if I am not at home when the package is not delivered?
    Before placing an order please ensure that you have designated a delivery address where you, or someone on your behalf, will be able to receive the order in person. Alternatively, you can have a delivery message sent to the courier that states where you would like the item left in the event that you are not home.
12. Can I have my order delivered to a different address?
    We can deliver your order to an address of your choosing providing you have designated a delivery address before placing an order. You can update your delivery address details either via your online account before placing the order, during the check out process or over the phone by informing one of our customer representatives.
13. Can I collect my order?

    ** Update 16th March ** - Due to Covid-19 social distancing measures, collection services from our facilitiy are currently not available.

    When normal service resumes the following service will be in place:-

    Yes. We have a reception area where orders can be collected. To save time when you arrive at our facility, either phone through your order or inform our team when you’re due to arrive to collect your web order. Contact us on 01494 769 222 or email sales@physicalcompany.co.uk

14. What are your office / warehouse opening hours?
    Our office / warehouse operating hours are from Monday to Friday 9am – 17:30pm. We are closed on Public Bank Holidays and run at a lower capacity during the festive periods.