Frequently asked questions
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Account
Having a Physical Company account saves you time during the checkout process for future orders, allows you to track the status of your orders, view past orders, manage your profile and create multiple...
It’s very simple to create an account. Click on the account icon in the top right of our website header – then click to Register. From there, enter all personal information including your first and last...
No, you can make a purchase on our website as a guest. However, having an account allows you to access price discounts on products (based on your customer type), track your current order, view past orders...
Your order history is maintained for the lifetime of your account. If you are unable to see any previous orders it could be for a series of reasons. Some of those reasons have been highlighted below: - ...
It is easy to reset your account password. Click on the account icon in the top right of our website header – then select Log In. Click the ‘Forgot Your Password?’ link. To retrieve your password simply...
Please ensure that your email address and password match the ones used when setting up the account. If you have forgotten your password or need to reset your password, please see the ‘How do I reset my...
If you would like to speak to one of our friendly customer service team, please either email sales@physicalcompany.co.uk or call 01494 ...
Products
We strive to keep customer wait times to a minimum and to ensure products are available for customers at all times. However, due to unexpected high demand some items may go out of stock, or will be out...
We strive to keep customer wait times to a minimum and to ensure products are available for customers at all times. However, due to unexpected high demand some items may go out of stock, or will be out...
At Physical Company, we pride ourselves on the quality of our products and believe our industry -leading warranties reflect this. Warranties can vary from product to product: with 3 years on all PU Equipment...
Looking for more information on one of our products? Please either contact one of our customer service representatives on 01494 769 222 and have the product code ready, or email ...
There are a few options to choose from when requesting one of our catalogues. You can either go to our request a Brochure Page and fill in the request form, simply email ...
Keep up to date with information on all our new products, launch dates and other news via our social media channels. Like us on ...
Weight and dimensions accompany all the respective products on our website and can be found in description or Key Information on the products page. If you are still unable to locate the weight and dimensions...
If you need a replacement or spare item, please contact one of our customer service representatives either by emailing sales@physicalcompany.co.uk or call one of our customer representatives on 01494 ...
Let’s start by stating that the dimensions of both models are exactly the same. The Pro model has been designed for Health Clubs and Studios where the BOSU Balance Trainer can expect a high amount of ...
Ordering
Placing an order has never been simpler. After finding the product(s) you wish to buy, add it to your basket and continue the secure checkout process to make payment.
While we work tirelessly to have your order picked, packed and on its way to you as soon as possible, you have 12 hours from placing an order to add, change or even cancel your order. If your order was...
Yes we do. The pricing of installation depends on which piece of equipment is to be installed, the weight of the equipment and the location of your facility. Please email ...
Below is the list of payment methods we accept: - Debit Cards - Visa - MasterCard - We also accept PayPal. There is the opportunity to purchase items on finance. To speak to someone regarding finance ...
If you are having trouble completing your order with your credit card or unable to use the credit card payment option, your card details may not be accepted for a series of reasons: Double check that...
A VAT Invoice will be issued to you once your order has been completely shipped. This will come via email if we have a valid email address for you, or as a printed invoice sent with your order. If you...
To receive a quote for your order, please contact one of our customer service representatives on 01494 769 222 or email sales...
It has never been safer to order online. To ensure your details are secure, we have invested in one of the most protective ordering systems available, and continue to use and improve on the latest technologies...
Our Installation Service includes the delivery and installation of the piece of equpiment into the required location as well as the removal of all packaging.
The cost of delivery and install depends on which piece of equipment is to be installed, the weight of the equipment and the location of your facility. Please contact our Customer Service department on...