FitPLUS is our new loyalty programme. Much like a supermarket loyalty card, FitPLUS gives members access to instant discounts just for signing up. Whether you’re equipping a home gym or a personal training studio, the savings can be significant!
When you visit our website, you’ll see two prices listed for many of our products: the standard recommended retail price (RRP) and the FitPLUS price. By becoming a member, you’ll enjoy up to 30% off the RRP on at least half of our products online. This includes many of our most popular items and all of our Physical-branded equipment.
Creating an account also allows you to track the status of your orders, view past orders, manage your profile and create multiple shipping addresses where any future orders can be delivered. Having an account also allows you to create a wish list which you can share with friends.
It’s very simple to create an account. Click on the account icon in the top right of our website header – then click to Register. From there, enter all personal information including your first and last name, address and contact details. Once you are happy your information is all correct, click Register and you’re done
We strive to keep customer wait times to a minimum and to ensure products are available for customers at all times. However, due to unexpected high demand some items may go out of stock, or will be out of stock after an item has been ordered. If we are unable to send your order, or parts of your order after it has been ordered online we will contact you to give you alternatives, or to offer a refund for all or part of your order.
If the item you are interested in is showing as out of stock on our website it will not be available for order – we do show the date of when it will be next available. If no date is shown please contact our customer service team who will be able to advise you of when the item will be back in stock, and what your next option will be, which can include reserving the item and have it dispatched as soon as it arrives.
To change your Physical Company account contact details, simply Log In to your account. Once within the My Account area you can edit your Contact Information, Newsletter Subscription and Address Book.
