FitPLUS is our new loyalty programme. Much like a supermarket loyalty card, FitPLUS gives members access to instant discounts just for signing up. Whether you’re equipping a home gym or a personal training studio, the savings can be significant!
When you visit our website, you’ll see two prices listed for many of our products: the standard recommended retail price (RRP) and the FitPLUS price. By becoming a member, you’ll enjoy up to 30% off the RRP on at least half of our products online. This includes many of our most popular items and all of our Physical-branded equipment.
Creating an account also allows you to track the status of your orders, view past orders, manage your profile and create multiple shipping addresses where any future orders can be delivered. Having an account also allows you to create a wish list which you can share with friends.
It’s very simple to create an account. Click on the account icon in the top right of our website header – then click to Register. From there, enter all personal information including your first and last name, address and contact details. Once you are happy your information is all correct, click Register and you’re done
To change your Physical Company account contact details, simply Log In to your account. Once within the My Account area you can edit your Contact Information, Newsletter Subscription and Address Book.
To change your Physical Company account contact details, simply Log In to your account.
Once within the My Account area you can edit your Contact Information, Newsletter Subscription and Address Book.
No, you can make a purchase on our website as a guest.
However, if you sign up for an account you will join our NEW FitPLUS programme. By becoming a member, you’ll enjoy up to 30% off the RRP on at least half of our products online. This includes many of our most popular items and all of our Physical-branded equipment. You will also be able to track your current order, view past orders and set up multiple shipping addresses where your order can be delivered.
An account also gives you access to member only promotions along with up-to-date product news.
Your order history is maintained for the lifetime of your account. If you are unable to see any previous orders it could be for a series of reasons. Some of those reasons have been highlighted below: - If you use multiple accounts, order histories may be distributed. - Unforeseen circumstances or technical faults may result in your order not being viewable at this time. - You ordered as a guest. For more information on your order history, please contact one of our customer representatives on 01494 769 222 or email sales@physicalcompany.co.uk.
It is easy to reset your account password.
Click on the account icon in the top right of our website header – then select Log In. Click the ‘Forgot Your Password?’ link. To retrieve your password simply enter your registered email address and click ‘Submit’.
We’ll send an email over to you with your password reset confirmation. Open the email and start the process.
You can also change your accounts password by logging into to your account and clicking ‘My Account’ then the ‘Change Password’ link from the Dashboard.
Please ensure that your email address and password match the ones used when setting up the account.
If you have forgotten your password or need to reset your password, please see the ‘How do I reset my password?’ Question.
If you are still unable to access your account, please contact one of our customer service representatives on 01494 769 222 and they will quickly help you gain access.
If you would like to speak to one of our friendly customer service team, please either email sales@physicalcompany.co.uk or call 01494 769 222 and one of representatives will be there to help resolve your query as quickly as possible.
You can also begin a Live Chat or leave a message for our team online. Simple click the window at the bottom left of our website to initiate an online chat.
