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Data Protection, Privacy & Cookies

Physical Company Ltd is committed to protecting your privacy online.  Our policy explains how we do this and the method of how we collect, use, maintain and discloses information. This policy applies to this site and all products and services.

If you have any questions about our Privacy Policy, please feel free to contact us on 01494 769 222 or

What information do we collect?

  • Customer Names
  • Customer Addresses
  • Customer Phone numbers
  • Customer Order history

This information is collected so that we can process orders, send invoices and comply to statutory regulations. 


When do we share information?

We hold the data internally. A minimal amount of information is shared with Trustpilot to collect customer reviews and feedback on our behalf in order to improve the customer experience; and with third parties where necessary to deliver your goods and comply to statutory regulations. When opted in to Marketing, we use a vetted third parties to distribute our promotional material.

How long do we keep information?

We store data for a minimum of 24 months (where no order has been placed), to a maximum of 7 years since last order (to comply with statutory regulations).

Privacy Policy Updates and Acknowledgement

Users on this site agree to the terms of this privacy policy. Our Privacy Policy may be updated at any point in the future. Any changes to this Privacy Policy will be made on this page.  It is the users of this sites responsibility to review this policy regularly to become aware of any changes. 


Who is the Data Protection Officer?

The Data Protection Officer is Jason Halls, he may be contacted on 01494 769 222. 

Jason can be contacted if you require any further information, or would like:

  • Details on what is held on you (and for portability)
  • To give any corrections to the data held
  • Your data erased
  • A restriction to processing of your personal data
  • To opt out of any marketing

Contact information

If you have any questions about our privacy policy and the collecting, maintaining and disclosure of your personal details please feel free to contact us via email at or call our customer service team on 01494 769 222.

Alternatively, you can write to or visit us at:

Physical Company,
The Works,
Wycombe Road,
HP14 3RR

If you want us to supply you with a copy of any personal data, please download and complete a subject access request form. To download the form, click here


Copyright and Trade Marks

All materials on this website are the copyright of Physical Company Ltd or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Physical Company Ltd.

For information on obtaining permission to reproduce or translate Physical Company Ltd's copyright material please email


Physical Company Ltd makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

Physical Company Ltd makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Physical Company Ltd, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Physical Company Ltd in respect of the use of any online service provided via this web site.



Links to other websites are provided by Physical Company Ltd in good faith and for information only. Physical Company Ltd disclaims any responsibility for the materials contained in any website linked to this site. 


How we collect information:

Use of Cookies

Cookies are small files which many websites transfer to your hard disk. They can inform the website what pages you visit, and your preferences, which enable websites to provide you with a more personalized service.

Your discretion

You can set your browser to refuse cookies, or to warn you before accepting them. Whilst we use cookies most parts of our site can be accessed with cookies turned off. However, you may find there are parts of the site which you cannot access if your cookies are turned off.

You can use the Help feature on your web browser to learn how to prevent accepting cookies and to notify you when you receive cookies whilst browsing website. 

How do we use your information?

Improved Customer Experience: we use the information to help us further understand how our website is used, and support customers and respond to their request. Send periodic emails: the email address you provide allows us to send you information about us and our products which we think may be of interest to you, both electronically or otherwise. Unless you have informed us that you do not wish to receive further information about our products we may send you direct mail.

Remarketing Policy

Physical Company uses a Google remarketing cookie on our website – this allows us to collate lists of visitors who have visited our website, and show tailored, targeted adverts to them at a later date.

Our remarketing activities are limited to the Google Display Network – a network of websites and blogs throughout the Internet.

Physical Company may show adverts about our services to you if you have previously visited our website and are viewing a website that is part of the Google Display network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Physical Company website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You may opt out of the remarketing cookie by visiting your Google’s Ad Settings, usually reachable through the following link:




List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.