We strive to keep customer wait times to a minimum and to ensure products are available for customers at all times. However, due to unexpected high demand some items may go out of stock, or will be out of stock after an item has been ordered. If we are unable to send your order, or parts of your order after it has been ordered online we will contact you to give you alternatives, or to offer a refund for all or part of your order.
If the item you are interested in is showing as out of stock on our website it will not be available for order – we do show the date of when it will be next available. If no date is shown please contact our customer service team who will be able to advise you of when the item will be back in stock, and what your next option will be, which can include reserving the item and have it dispatched as soon as it arrives.
We strive to keep customer wait times to a minimum and to ensure products are available for customers at all times. However, due to unexpected high demand some items may go out of stock, or will be out of stock after an item has been ordered. If we are unable to send your order, or parts of your order after it has been ordered online we will contact you to give you alternatives, or to offer a refund for all or part of your order.
If the item you are interested in is showing as out of stock on our website it will not be available for order – we do show the date of when it will be next available. If no date is shown please contact our customer service team who will be able to advise you of when the item will be back in stock, and what your next option will be, which can include reserving the item and have it dispatched as soon as it arrives. To contact our customer service team please email sales@physicalcompany.co.uk or call 01494 769 222, or initiate a Live Chat with us online.
At Physical Company, we pride ourselves on the quality of our products and believe our industry -leading warranties reflect this. Warranties can vary from product to product: with 3 years on all PU Equipment, 2 years on all racking solutions down to 6 months on Plyo Boxes and 3 months on Budget Mats.
You will find the warranty on the Key Information table against each product on our website, or if you have a Physical Company catalogue warranties will accompany the product on their pages.
However, if you are still unable to locate the warranty, please call one of our Customer Services representatives on 01494 769 222 or email sales@physicalcompany.co.uk.
Looking for more information on one of our products? Please either contact one of our customer service representatives on 01494 769 222 and have the product code ready, or email sales@physicalcompany.co.uk and someone will be in touch shortly with as much information as possible.
Alternatively you can also begin a Live Chat or leave a message for our customer service team online. Simple click the window at the bottom left of our website to initiate an online chat.
There are a few options to choose from when requesting one of our catalogues.
You can either go to our request a Brochure Page and fill in the request form, simply email sales@physcialcompany.co.uk with your request or call one of our customer representatives on 01494 769 222.
While you wait for your paper copy to arrive, you can view a digital version of the Physical Company catalogue here.
Keep up to date with information on all our new products, launch dates and other news via our social media channels. Like us on Facebook and Follow us on Twitter and Instagram. You can also look through our catalogue which is packed with exciting, new and innovative fitness equipment.
To request a catalogue either, head to our request a Brochure Pageand fill in the request form, email sales@physcialcompany.co.uk with your request or call one of our customer representatives on 01494 769 222.
Weight and dimensions accompany all the respective products on our website and can be found in description or Key Information on the products page. If you are still unable to locate the weight and dimensions of the item in question. Please contact one of our customer representatives on 01494 769 222 or email sales@physicalcompany.co.uk.
If you need a replacement or spare item, please contact one of our customer service representatives either by emailing sales@physicalcompany.co.uk or call one of our customer representatives on 01494 769 222.
If the item that needs replacing is within its warranty, you will be asked to supply an image of the damage or fault that has occurred.
Let’s start by stating that the dimensions of both models are exactly the same. The Pro model has been designed for Health Clubs and Studios where the BOSU Balance Trainer can expect a high amount of use. Commercial models are designed for 24 hours a day use, whereas the home models are designed for 2 hours a day use.
The blue dome on the pro model is manufactured from a more durable material than that of the home model. The pro model also has a metallic blue dome whereas the home model has a light blue dome. The pro model has a grey base with a large single rubber foot underneath the unit to stop it from sliding on studio floors under lateral loads. The home model has a black base with multiple small rubber feet which stop the unit from sliding under lateral loads. If you are a fitness professional, fitness facility or just demand the highest quality, then it is recommended that you go or the commercial pro model. If you simply want to work out at home and follow the workouts on the DVD provided, then the home model will be fine for you.
