Privacy & Cookies

Physical Company Ltd is committed to protecting your privacy online.  Our policy explains how we do this and the method of how we collect, use, maintain and discloses information. This policy applies to this site and all products and services.

If you have any questions about our Privacy Policy, please feel free to contact us on 01494 769 222 or

What information do we collect?

  • We collect email addresses.
  • Registration: on some parts of the site we ask you to register, and if you do we ask for your name, email address, geographical address and other personal information.
  • When ordering we will ask you for further information.
  • We may collect non-personal information which includes the type of device and web browser the visitor is using.
  • Keep track of items stores in your shopping basket.
  • Improve security.

How we collect information

Use of Cookies

Cookies are small files which many websites transfer to your hard disk. They can inform the website what pages you visit, and your preferences, which enable websites to provide you with a more personalized service.

Your discretion

You can set your browser to refuse cookies, or to warn you before accepting them. Whilst we use cookies most parts of our site can be accessed with cookies turned off. However, you may find there are parts of the site which you cannot access if your cookies are turned off.

You can use the Help feature on your web browser to learn how to prevent accepting cookies and to notify you when you receive cookies whilst browsing website. 

How do we use your information?

  • Improved Customer Experience: we use the information to help us further understand how our website is used, and support customers and respond to their request
  • Enhanced User Experience: the information collected enables us to offer a more personalised user experience.
  • Send periodic emails: the email address you provide allows us to send you information about us and our products which we think may be of interest to you, both electronically or otherwise.

Unless you have informed us that you do not wish to receive further information about our products we may send you direct mail.

Remarketing Policy

Physical Company uses a Google remarketing cookie on our website – this allows us to collate lists of visitors who have visited our website, and show tailored, targeted adverts to them at a later date.

Our remarketing activities are limited to the Google Display Network – a network of websites and blogs throughout the Internet.

Physical Company may show adverts about our services to you if you have previously visited our website and are viewing a website that is part of the Google Display network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Physical Company website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You may opt out of the remarketing cookie by visiting your Google’s Ad Settings, usually reachable through the following link:

When do we share information?

We do not sell, share or trade your personal information to others. We do provide a service to trustworthy companies whereby they provide us with useful information and we will forward it onto our customer base. For example, we may advertise a promotion from one of our affiliated companies.

A number of other people's websites have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.

Privacy Policy Updates and Acknowledgement

Users on this site agree to the terms of this privacy policy. Our Privacy Policy may be updated at any point in the future. Any changes to this Privacy Policy will be made on this page.  It is the users of this sites responsibility to review this policy regularly to become aware of any changes. 

Copyright and Trade Marks

All materials on this website are the copyright of Physical Company Ltd or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Physical Company Ltd.

For information on obtaining permission to reproduce or translate Physical Company Ltd's copyright material please email


Physical Company Ltd makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

Physical Company Ltd makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Physical Company Ltd, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Physical Company Ltd in respect of the use of any online service provided via this web site.


Links to other websites are provided by Physical Company Ltd in good faith and for information only. Physical Company Ltd disclaims any responsibility for the materials contained in any website linked to this site.

Contact information

If you have any questions about our privacy policy and the collecting, maintaining and disclosure of your personal details please feel free to contact us via email at or call our customer service team on 01494 769 222.

Alternatively, you can write to or visit us at:

Physical Company,
The Works,
Wycombe Road,
HP14 3RR

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
Free Delivery with a 2-3 working day wait time on all orders over £199 inc VAT. UK mainland orders only.
At Physical Company, we won't be beaten on price, and pride ourselves on guaranteed lowest industry prices. Find the identical product elsewhere and we promise to match the price. Speak to one of our Customer Representatives on 01494 769 222 to find out more. Terms & Conditions apply.