Frequently asked questions

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How long after receiving my confirmation email will I be able to track my order?

We aim to have your order picked, packed and delivered as soon as possible. You will be able to check your order status instantly after receiving your order confirmation email. Updates are made at various points through the dispatch process, from picking and packing to being with our delivery partners. Tracking links are available as soon as our delivery partners have collected your goods. So please leave 24 hours after receiving your confirmation email before attempting to track your order. If you’re looking to track your order, please read the ‘How do I check my order or delivery status?’ FAQ above.
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