Frequently asked questions
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Delivery
The Physical Company website will only calculate delivery charges for GB Mainland* addresses using our regular delivery service. For all Highland, Island and overseas deliveries we will contact you about a bespoke delivery charge once an order has been...
Delivery times will vary depending on the delivery options you choose. Economy Delivery - For any item delivery will take between 5 - 7 working days Standard Delivery – For any item delivery will take up to 3 - 5 working...
Providing the purchase is made before midday, Monday to Friday, your item will be with you on the next working day.
We always aim to have your order dispatched and delivered within the promised delivery times for items that are stocked at our warehouse, however, unforeseen factors can cause delays. Below are some reasons as to why your delivery may be late: Your ...
If you’re interested in tracking the progress of your order, you can do so through our website so long as you are a registered on our website. Please login to your account and select the My Orders / View Orders. You will be shown at what stage ...
We aim to have your order picked, packed and delivered as soon as possible. You will be able to check your order status instantly after receiving your order confirmation email. Updates are made at various points through the dispatch process, from picking...
In the unexpected event you have received the wrong product, please contact our customer service team on 01494 769 222 or email sales@physicalcompany.co.uk. One of our customer service ...
If an item is missing from your order it could be that your goods are coming from different locations and will arrive to you at different time. If the second part of your order has not arrived after 48 hours of receiving the first, please contact one...
We deliver across GB Mainland, Europe and overseas. However, there will be additional charges outside of our standard services for deliveries made outside of the GB Mainland. If this applies we will contact you regarding additional charges for your area...
Once your order has been dispatched you will receive an email informing you that your order is out for delivery. Until that time our team will be processing your order. If there are any problems with your order we will contact you before your order is...
Before placing an order please ensure that you have designated a delivery address where you, or someone on your behalf, will be able to receive the order in person. Alternatively, you can have a delivery message sent to the courier that states where ...
We can deliver your order to an address of your choosing providing you have designated a delivery address before placing an order. You can update your delivery address details either via your online account before placing the order, during the check ...
Yes. We have a reception area where orders can be collected. To save time when you arrive at our facility, either phone through your order or inform our team when you’re due to arrive to collect your web order. Contact us on 01494 769 222 or email ...
Our office / warehouse operating hours are from Monday to Friday 9am – 17:30pm. We are closed on Public Bank Holidays and run at a lower capacity during the festive periods.