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Refunds & Returns
If you are a guest or a FitPLUS customer, the following applies:
If you no longer want the goods or ordered wrong item(s), you have 14 days to return them to us. If the item(s) are received back within this timeframe and in its original condition...
We aim to check in and inspect all product returns within two working days from receipt. Refunds / Credits will be issued within three working days after returns have been checked in. Please note, it can take up to four working days for any refunds to...
All returned products must have a returns number, contact our Customer Service team to obtain this and a completed returns form, click here to return a ...
If you arrange your own return of the full order back to our warehouse, we will refund the full shipping cost. However, if only part of the order is returned and some items are kept, we are unable to refund the shipping costs. If you would like us to...
You will be refunded via the same method that you used to pay for the product(s). Once refunded your bank still needs to process it. The amount of time to reach your account can vary from bank to bank.
To commence the refund process, we need to make sure that your returned item(s) meet the return conditions. The product must be in its original condition, unopened, unused and in a resalable condition to receive a full refund. If they are not returned...
Unfortunately, we do not offer exchanges however if you contact our customer service representatives, they will be happy to talk through the options with you. You can speak to one of our representatives by emailing ...
In the unlikely event that you receive a faulty product, please inform us within 48 hours of receiving the item and we will arrange for a replacement or refund to be sent at no additional cost. Proof of damage will be needed. Please contact our Customer...