All returned products must have a returns number, contact our Customer Service team to obtain this and a completed returns form, click here to return a product. Failure to complete the form or obtain a returns number may delay the process.

We can organise for your items to be collected, however please note the cost of collection varies depending on the product and location. If you would like us to arrange a collection, please contact our Customer Service team on sales@physicalcompany.co.uk / 01494 769222 who will provide you with a cost.

If you are organising the return yourself, please be aware that due the varying weights of our products we recommend using different methods. If you are returning something that is under 2kg this can be returned via standard postage. Items over 2kg will need to be returned by a different service – we recommend Parcel2Go.com.

Please ensure that all items are returned via a tracked delivery method, as we will not be liable for any damage or loss whilst in transit.

If the product has been custom made for you, we can only accept returns if there is a manufacturing fault. Please contact our Customer Service team if you have any issues regarding your custom product/s.