Frequently asked questions

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Why do I have to wait for Physical Company to receive my returned product(s) before I can get a refund?

To commence the refund process, we need to make sure that your returned item(s) meet the return conditions. The product must be in its original condition, unopened, unused and in a resalable condition to receive a full refund. If they are not returned in this manner, then it may lead to your refund being delayed or deductions from your refund.
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