We aim to check in and inspect all product returns within two working days from receipt.

Refunds / Credits will be issued within three working days after returns have been checked in.

Please note, it can take up to four working days for any refunds to show on your credit card statement. You will be refunded via the same method that you used to pay for the product(s). Once refunded your bank still needs to process it.

The amount of time to reach your account can vary from bank to bank. If you have not received your refund within 7 working days, please contact one of customer service representatives on sales@physicalcompany.co.uk or phone 01494 769 222.