Frequently asked questions
Got a question? We've got the answer
If you can't find the answer you're looking for, just ask
My Account & Newsletter
Having a Physical Company account saves you time during the checkout process for future orders, allows you to track the status of your orders, view past orders, manage your profile and create multiple shipping addresses where any future orders can be...
It’s very simple to create an account. Click on the account icon in the top right of our website header – then click to Register. From there, enter all personal information including your first and last name, address and contact details. Once you are...
To change your Physical Company account contact details, simply Log In to your account. Once within the My Account area you can edit your Contact Information, Newsletter Subscription and Address Book.
To change your Physical Company account contact details, simply Log In to your account. Once within the My Account area you can edit your Contact Information, Newsletter Subscription and Address Book.
No, you can make a purchase on our website as a guest. However, having an account allows you to access price discounts on products (based on your customer type), track your current order, view past orders and set up multiple shipping addresses where ...
Your order history is maintained for the lifetime of your account. If you are unable to see any previous orders it could be for a series of reasons. Some of those reasons have been highlighted below: - If you use multiple accounts, order histories may...
It is easy to reset your account password. Click on the account icon in the top right of our website header – then select Log In. Click the ‘Forgot Your Password?’ link. To retrieve your password simply enter your registered email address and click ‘...
Please ensure that your email address and password match the ones used when setting up the account. If you have forgotten your password or need to reset your password, please see the ‘How do I reset my password?’ Question. If you are still unable to ...
If you would like to speak to one of our friendly customer service team, please either email sales@physicalcompany.co.uk or call 01494 769 222 and one of representatives will be there to...