We always aim to have your order dispatched and delivered within the promised delivery times for items that are stocked at our warehouse, however, unforeseen factors can cause delays.

Below are some reasons as to why your delivery may be late:

• Your order was packed in more than one parcel and in exceptional circumstances your order may have been split by our couriers and could arrive in different vans across different dates.
• If you order was done as a pro forma invoice it may be that we have not received payment from your accounts department.
• Your order was placed during a UK Public Holiday when Physical Company operates on a lowered capacity.
• Your order contains items that are made to order, the lead time on these items are detailed in the product description online.
• There were unforeseeable circumstances beyond our control.