How can we help you?
Find the answers to your questions on our help pages...
What are my delivery options?
We have three delivery options available:
Item Weight Standard Next Day Saturday Light Items 0-2kg £3.99 £6.99 £19.99 Heavy Items 2-100kg £7.99 £14.99 --- Heavy Items 100kg+ £14.99 --- ---
Standard FREE delivery is available on all orders over £99.00
To save on delivery, you can also collect your item from our warehouse. Collection can be made from:
How long does delivery take?
Delivery times will vary depending on the delivery options you choose:
Standard Delivery – For any weighted item delivery will take between 2-3 working days from the item being purchased to being delivered. Orders weighing over 100kg will be palletised and delivered to the kerbside, please allow 3-5 working days for this service.
Next Day Delivery – Providing the purchase is made before midday your item will be with you on the next working day. With the calendar feature, you may also choose a specific working day you would like your order to be delivered on. Please note oversized items and orders weighing over 100kg are not available on a Next Day service.
Saturday – If your item weighs 2kg or below, you can now have it delivered on a Saturday. With the calendar feature, you may also choose which Saturday you would like your order to be delivered within the month of your purchase.
How does next day delivery work?
Providing the purchase is made before midday your item will be with you on the next working day. With the calendar feature, you may also choose a specific working day you would like your order to be delivered on. Please note oversized items and orders weighing over 100kg are not available on a Next Day service.
Why is my order late?
We always aim to have your order dispatched and delivered within the promised delivery times for items that are stocked at our warehouse, however, unforeseen factors can cause delays.
Below are some reasons as to why your delivery may be late:
- Your order was packed in more than one parcel and in exceptional circumstances your order may have been split by our couriers and could arrive in different vans across different dates.
- If you order was done as a pro forma invoice it may be that we have not received payment from your accounts department.
- Your order was placed during a UK Public Holiday when Physical Company operates on a lowered capacity.
- Your order contains items that are made to order, the lead time on these items are detailed in the product description online.
- There were unforeseeable circumstances beyond our control.
How do I check my order or delivery status?
If you’re interested in tracking the progress of your order, you can do so through our website so long as you are a registered on our website. Please login to your account and select the My Orders / View Orders. You will be shown at what stage your order currently is. If you placed your order as a guest, or made the order over the phone with our team please contact them on 01494 769 222 or email email@example.com for more information.
How long after receiving my confirmation email will I be able to track my order?
We aim to have your order picked, packed and delivered as soon as possible. You will be able to check your order status instantly after receiving your order confirmation email. Updates are made at various points through the dispatch process, from picking and packing to being with our delivery partners. Tracking links are available as soon as our delivery partners have collected your goods. So please leave 24 hours after receiving your confirmation email before attempting to track your order. If you’re looking to track your order, please read the ‘How do I check my order or delivery status?’ FAQ above.
What should I do if I receive the wrong product?
In the unexpected event you have received the wrong product, please contact our customer service team on 01494 769 222 or email firstname.lastname@example.org. One of our customer service representatives will organise collection for the wrong item, while having the correct item dispatched to you as soon as possible.
What do I do if an item is missing from my order?
If an item is missing from your order it could be that your goods are coming from different locations and will arrive to you at different time. If the second part of your order has not arrived after 48 hours of receiving the first, please contact one of our customer service representatives on 01494 769 222 or email email@example.com. Our representative will be able to locate your missing item and have it or a replacement item sent out to you asap.
Are some locations excluded from delivery?
We deliver across mainland UK, Europe and overseas. However, there will be additional charges outside of our standard services for deliveries made outside of the UK mainland as well as the Scottish Highlands, Channel Islands, Orkney Islands, Isle of Mann, Northern Ireland and Ireland. We do not deliver to Nigeria, Canada or USA. If you’re looking for more information on delivery costs, availability, and locations excluded please contact one of our customer service team on 01494 769 222.
How will I know if my order has been dispatched?
Once your order has been dispatched you will receive an email informing you that your order is out for delivery. Alternatively, if you are looking to track what stage your order is at please read the ‘How do I check my order or delivery status?’ FAQ above.
What happens if I am not at home when the package is not delivered?
Before placing an order please ensure that you have designated a delivery address where you, or someone on your behalf, will be able to receive the order in person. Alternatively, you can have a delivery message sent to the courier that states where you would like the item left in the event that you are not home.
Can I have my order delivered to a different address?
We can deliver your order to an address of your choosing providing you have designated a delivery address before placing an order. You can update your delivery address details either via your online account before placing the order, during the check out process or over the phone by informing one of our customer representatives.
Can I collect my order?
Yes. We have a reception area where orders can be collected. To save time when you arrive at our facility, either phone through your order or inform our team when you’re due to arrive to collect your web order. Contact us on 01494 769 222 or email firstname.lastname@example.org
What are your office / warehouse opening hours?
Our office / warehouse operating hours are from Monday to Friday 9am – 17:30pm. We are closed on Public Bank Holidays and run at a lower capacity during the festive periods.