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Customer Service Advisor position available

Hours: Monday to Friday 09:00 – 17:30
Location: The Works, Stokenchurch, HP14 3RR
Salary: £17,000 - £19,000 depending on experience

About the Company
Physical Company are a fun, fit, fast growing, ambitious company that has been trading for over 30 years and have an enviable reputation in the leisure industry. We manufacture and distribute fitness equipment and solutions to the UK’s Commercial Fitness, Home Fitness & Wholesale markets.

About the job

You will be working with a small team of staff to deal with the day to day customer sales calls and queries.

Duties of the Customer Service Advisor:

  • Process customer orders (via web, email & phone)
  • Answering the phone & dealing with customer queries.
  • Answering Live Chat website queries
  • Emailing quotations
  • Gathering sales leads and passing them to the sales team
  • Serving “walk in” customers

Required Qualifications of the Customer Service Advisor:

  • Excellent spoken English
  • Excellent telephone manner
  • English & Maths A-C GCSE or equivalent
  • Good typing skills
  • Desirable Skills of the Sales Advisor:
  • Previous Telesales experience
  • Previous Customer Service experience
  • Knowledge of MS Word & Outlook (2010)


  • On-site gym access
  • Company pension
  • Free parking on site
  • Company bonus scheme

COVID-19 considerations:

Some proportion of home working can be included. We have done a full risk assessment of our offices in cooperation with current staff and current government guidelines.

If you are interested in this position please email your CV to