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Customer Service Advisor

Customer Service Advisor

Hours: Monday to Friday 09:00 to 17:30

Location: The Works, Stokenchurch, HP14 3RR

Salary: £17,000 - £19,000 depending on experience

About the company

They are a fun, fit, fast growing, ambitious company that has been trading for over 31 years and have an enviable reputation in the leisure industry.

They manufacture and distribute fitness equipment and solutions to the UK’s Commercial Fitness, Home Fitness & Wholesale markets.

About the job

You will be working with a small team of staff to deal with the day to day customer sales calls and queries.

Duties of the Customer Service Advisor:

  • Process customer orders (via web, email & phone)
  • Answering the phone & dealing with customer queries.
  • Answering Live Chat website queries
  • Emailing quotations
  • Gathering sales leads and passing them to the sales team
  • Serving “walk in” customers

Required Qualifications of the Customer Service Advisor:

  • Excellent spoken English
  • Excellent telephone manner
  • English & Maths A-C GCSE or equivalent
  • Good typing skills
  • Desirable Skills of the Sales Advisor:
  • Previous Telesales experience
  • Previous Customer Service experience
  • Knowledge of MS Word & Outlook (2010)

Benefits:

  • Gym access
  • Company pension
  • Free parking on site
  • Company bonus scheme
  • COVID-19 considerations: Some proportion of home working can be included. We have done a full risk assessment of our workplace and are Covid Secure.

If you think this job sounds right for you, please send your CV and Cover Letter to hr@physicalcompany.co.uk