Concept 2 BikeErg

Returns and Refunds

Please contact Physical Company Ltd prior to returning any goods to obtain a returns code number. At this time the customer will also be advised on the method of return and be provided with a mandatory returns form to complete. Failure to include a completed returns form may delay the process.

Items deemed damaged or faulty within the guarantee period will be exchanged by Physical Company Ltd.

Returns made at the customer’s request will be at the expense of the customer and may be subject to a re-stocking fee.

All items should be returned in their original condition, unopened and in a resaleable condition. Goods originally despatched with free delivery, which are then subsequently returned for credit, will have the cost of the original despatch incurred by Physical Company Ltd deducted from any credit that is then deemed due to the customer.

Customised products, i.e. items printed with your logo, can only be returned if there is a manufacturing fault.

Goods that can be easily copied; to include books, charts, videos, DVDs and CDs, FitDeck's may not be returned unless damaged. Damaged goods of this nature will be replaced with the same title free of charge.

For more information on our full Terms and Conditions please click here

To download a returns form please click here

Delivery Options

The Physical Company website will only calculate delivery charges for UK Mainland addresses using our regular delivery service. For all Highland, Island and overseas deliveries we will contact you about a bespoke delivery charge once an order has been placed. Alternatively you can speak with our sales team with your specific details. For express services, timed or weekend deliveries additional charges will apply, please contact our sales team on 01494 769 222 for more information.

We have three delivery options available:

Standard FREE delivery is available on all orders over £199.00 inc VAT. UK mainland orders only.

All delivery values are inc. VAT and based on products only.

Please Note: Express Delivery is for working day only. With Express delivery, we aim to deliver on the next working day, however this can be longer in very busy periods.  Express delivery is usually delivered twice as fast as standard delivery.  If you are ordering on a Friday and wish to receive your item on a Saturday, please select the Saturday option at checkout.

To save on delivery, you can also collect your item from our warehouse (during working/office open hours). Collection can be made from:

Physical Company

The Works

Stokenchurch

Bucks

HP14 3RR

We will contact you regarding additional charges for the following areas: Channel Islands, Isle of Man, Isle of Scilly, Isle of Wight, Northern Ireland and Post Codes - HS, IV, KW, ZE and KA27-28, PA20-88, PH19-44, PH49-50, all overseas deliveries.

All orders weighing over 100kgs will be dispatched via our palletised delivery service. Please allow 2-3 working days for this service (longer in very busy times). If required our pallet carrier will contact you so that the delivery can be booked in*, please specify this in the order comments. Please note this is a kerbside delivery. The driver is not insured to assist in the unloading of the pallet.

If you specify a location where the delivery can be left unsigned for then this is done so at your own risk, claims for loss or damages will not be entertained.

*Please note it is not possible to book in deliveries using our standard delivery service.

Installation is available on all CV machinery, Resistance Machines, Studio Storage equipment and Functional Training Rigs. Please ask our team for details on how to book this in.