Mail Order - Full payment should be sent with order unless you have an approved Credit Account or an Official Order has been accepted. Payment can be made by Cheque, Credit/Debit Card, Postal Order, Cash or BACS.

Cheques should be drawn on a UK bank in sterling and made payable to Physical Company Limited. Should a cheque be represented or returned by the Bank - all charges incurred on the Customer will be payable by the Customer.

Online Ordering - Full Payment must be made by a valid Credit/Debit Card. Registration ensures that these details are correct. Goods will be sent once a valid payment method can be assured.

Mail Order - Orders received by 10am will be despatched the same day - stock permitting - via a 2-4 working day service to a mainland UK address (allow 3/5 days to highlands/islands etc). Out of stock items will be despatched asap.

Next day delivery is available - please enquire (extra cost will be incurred). These are not guaranteed services and claims will not be entertained for late deliveries. Export deliveries can be made by Sea/Road/Air - please enquire.

Orders received by 10am will be despatched the same day via a 2-4 working working day service to a UK Mainland address (allow 3/5 days for all other locations). Out of stock items will be despatched when available.

Free delivery only applies to Trade accounts despatched to UK Mainland addresses. All delivery addresses outside of UK Mainland will be subject to further delivery charges and options. You will be contacted in this instance.

Items are covered by Manufactures Guarantees which does not cover misuse.

The Customer must contact Physical Company Limited before returning any item and obtain and Returns Number. Physical Company Limited will advise on the method of return.

Items damaged or faulty within the guarantee period will be exchanged by Physical Company Limited. Items returned at Customers request are at the Customers expense and will be subject to a re-stocking fee.

If goods were originally sent out on “free delivery” and are then subsequently returned for credit, the cost of that outward “free” carriage may be deducted from any credit that is due.

Books - books cannot be returned unless damaged. Videos & DVD’s - Due to the ease of copying this form of material we cannot offer an exchange or refund on videos - unless damaged. If damaged, they will be replaced with the same title free of charge.

A current price list is enclosed with every catalogue and we will endeavour to honour these as long as possible.

Prices on the website are current and will match the current price list. The prevailing on the date the order is received will be classed as the current price.

All goods delivered by the Physical Company will remain the Physical Company’s property until all debts owed to the Physical Company by the buyer, including any balances existing, are settled.

Physical Company Limited reserves the right to alter or amend product specifications, prices or terms without prior notice.