Returns and Refunds

Please contact Physical Company Ltd prior to returning any goods to obtain a returns code number. At this time the customer will also be advised on the method of return and be provided with a mandatory returns form to complete. Failure to include a completed returns form may delay the process.

Items deemed damaged or faulty within the guarantee period will be exchanged by Physical Company Ltd.

Returns made at the customer’s request will be at the expense of the customer and may be subject to a re-stocking fee.

All items should be returned in their original condition, unopened and in a resaleable condition. Goods originally despatched with free delivery, which are then subsequently returned for credit, will have the cost of the original despatch incurred by Physical Company Ltd deducted from any credit that is then deemed due to the customer.

Customised products, i.e. items printed with your logo, can only be returned if there is a manufacturing fault.

Goods that can be easily copied; to include books, charts, videos, DVDs and CDs, FitDeck's may not be returned unless damaged. Damaged goods of this nature will be replaced with the same title free of charge.

For more information on our full Terms and Conditions please click here

To download a returns form please click here